Who can buy?

The online shop PIHERNZ is oriented to a professional marketplace. Therefore, only the customers that had previously registered will be able to purchase products in our shop.

All the conditions of sale, tax processing, billing and payment methods are oriented to this professional marketplace, so in general do not apply the precepts established on the Real Decreto Legislativo 1/2007. from November 16th Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, which is aimed at defending the rights of individuals who act with a purpose other than their commercial, business, trade or profession.


How to buy?

Once you have chosen the desired product, you will be able to access the product’s sheet. From this page you will be able to know the detailed description of the product, its characteristics and attributes and decide how many units you wish to purchase.

To perform your order, you will need to add to the shopping cart the number of units you wish to purchase. At that point you can return to the product list to continue shopping or confirm the order.


Do the prices shown include taxes?

No. The online shop is oriented to a professional marketplace, so prices are shown without any taxes included.

In the shopping cart details and in the resume before paying for the product, there will be a tax breakdown.


How can I see the products in my shopping cart?

You can access the section “CART” with the link that you can find on the top right corner of the page.

There you will be able to see all the products and units that you had selected and all the details about taxes and amounts to pay.


Can I modify or delete a product from the shopping cart?

In the “CART” section, there is an option that lets you modify the number of units of each product or delete a product from the cart.


User identification

The purchase through the PIHERNZ online shop is only available to those who had registered previously.

If you already have an account, you will be able to use that ID and password when it is requested.


How can I get a User ID?

If you do not have a user ID, you will need to provide the information required in the Registration form.

Once that step is completed, we will verify the information and we will send you the access credentials as soon as possible.

This process may take us a few hours or even some days, so we recommend sending the information in advance so you will be able to complete your purchase without any setbacks.


Order confirmation

Once you have finished selecting the desired products you will need to confirm the order. To do so, you will need to access the cart with the link on the top right corner of the screen.

You are always in time to modify your purchase, or empty your card. Once you have terminated your selection, you can proceed to confirm the order and make the payment by clicking on the “Place Order” button.


Finishing the purchase

Once you decide to proceed with the order, an order breakdown will be shown before you do the final confirmation.

If you confirm that you want to continue the purchase, you will be offered the option of confirming the billing information and the shipping address, being able to choose one of those configured in your account, or indicate different information.

If there is a change between the one selected and the one set by default, the shipping cost may change. If necessary, remember to step back to the Cart page to verify the breakdown of the order with the updated shipping cost.

Once these addresses have been confirmed, the next step will be the order payment.


What payment methods are available?

You can choose between:

  • Your usual choice.
  • Credit/Debit card.
  • Wire transfer.

In the case of payment by wire transfer, your order will not be considered formalized until the funds have been settled in our account.

You can find more information about this topic on the Payment Methods page.


How can I know if the order is being processed?

Once you complete the order payment, an order breakdown will be shown.

You will also receive an email confirming that we have received the order. If you do not receive this email, make sure it is not in the trash or spam folder.

It is recommended to keep this email for future references or claims.


How can I know if my order has already been processed and shipped?

When we complete the preparation of the order and it is already in the shipping process, we will update the status of the order to “Completed”, after which you will receive an email informing you about it.

You can also check the status of your order in the “My Orders” section as explained below.

In the case of orders outside the Peninsula and the Balearic Islands, you may have a tracking code to check the status of the shipment in charge of the carrier.


How can I see the orders I have made?

From the “My account” section you have access to the “My orders” page where you can check your order history and status.


How can I get an invoice?

The invoice will be sent to you once the order is completed and following the procedures that we usually apply to our clients.


Can I return or exchange a product?

Yes. We accept returns as long as the conditions that you can find on the Warranty, exchanges and returns page are met.


Do the products have a warranty?

In general, and in accordance with current legislation, the products have a legal period of 2 years of guarantee from the purchase date.

For some products we offer a commercial guarantee of up to 3 years.

You can find more information on the page Warranty, exchanges and returns.


Which data are necessary to be able to process an order?

Once you have a registered user ID, in order to process an order you must go to the “My Account” section with the link that you will find in the upper right corner of the page.

In this section you must provide your billing information and address, and at least one shipping address by default.


Where can the orders be sent and what is their cost?

Our service covers the delivery of orders worldwide.

In the case of orders to be delivered in the Peninsula and the Balearic Islands, there are preset prices depending on the destination and weight of the product. Outside these destinations, prices are dynamically calculated by our carrier.

You can have more information about the cost of orders on the Shipping Costs page.


Can I add a note with delivery instructions?

On the page where you inform the shipping address you will find a box in which you can enter any note or indication that you want to help us make the delivery fully satisfactory.


Can I add more items to an already completed order?

You can add or modify the items included in the basket of an order until the moment your payment is confirmed.

Once the payment is made, it is no longer possible to modify the order and if you wish to purchase additional products you must initiate a new order


Is there a limitation on the number of products that I can purchase?

In general, there is no limitation on the number of products you can buy.

Only if the payment method is not immediate or prior to placing the order, can we do a credit check according to your usual customer conditions before processing the shipment.


How can I use the discount coupons?

On the page where the “Shopping basket” basket is displayed, you can find the box to enter the code of the discount coupon you have.

Do not forget to click on the “Apply Coupon” button so that the corresponding discount will be applied.


How can I find a product?

You can locate the desired product by visiting the different sections of the product category menu that you have on the left side of the page. For each category you have additional filter options.

Alternatively, in this same side menu you can locate the products grouped by their brand or manufacturer.

You can also use the search engine that you can find at the top of the page to search for a product by name or reference.


Can I buy or reserve a product that is not in stock?

You cannot add a product to the cart with the indication that it is not in stock. As soon as we have units available, the option to add the product to the cart will be active again.

In the event that “Reserve it” is indicated, you can add the product to your “Wish List” to retrieve it later, or also add it to the basket, although in this case the delivery of the product will be subject to the availability of new units to serve you.


How can I see the products in my wish list?

From the “My Account” section you have access to the “Wish List” page where you can find all the products that you have added to this list.


In which languages ​​can I view the online store?

The texts of the online store are offered in Spanish and English. You can switch the language using the selector in the upper right corner of the page.

In the event of discrepancies between the versions in the different languages, the reference version is the one in Spanish.


What currencies can I use to purchase?

Payments can only be made in euros and this will be the currency used to express the prices and amounts to be paid.

If the user uses a means of payment based on a currency other than the euro, they must take into account the exchange rates applied by the banking entities or payment platforms that provide the service.


Is it safe to buy on the web?

When you process the order, all transactions from that moment are made under a secure connection that guarantees the confidentiality of all your data.

At PIHERNZ we are especially interested in offering our clients the highest level of security and protecting the confidentiality of their data. Therefore, purchases are made in a secure server environment under the SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted under 128-bit encryption, which ensures the highest level of protection for communications.


Is it safe to pay with my credit/debit card?

Visa, MasterCard and American Express have developed a system to perform payments on the Internet safely. With the Comercio Electrónico Seguro, the card’s issuing company (bank or savings bank) identifies the cardholder before authorizing the payment.

The payment platform Servired/RedSys used by PIHERNZ adheres to this security protocol. Once the payment method has been selected and you proceed to confirm the order, a new RedSys/Comercial Global Payments window will be opened where the card information will be requested to verify the payment. The card information and your codes are protected by this system from the start.

This window is out of PIHERNZ control, so any incidence that could happen is the issuing entity’s responsibility. In any case PIHERNZ will have access to your card information.

Once the payment is authorized, the issuing company will communicate this fact to PIHERNZ so the process can be finished. If the payment could not be performed, the issuing company will communicate it to PIHERNZ so you can select another payment method.